Question – What is LiveCat?
Answer – LiveCat is India’s first live selling platform that connects sellers and buyers by offering a range of products, including gemstones, jewelry, lifestyle items, and more, all sold virtually in real-time directly from the source.
Question- How does live selling work on LiveCat?
Answer – Sellers broadcast live sessions showcasing their products. Buyers can watch the sessions, interact with sellers, ask questions, and make purchases in real-time.
Question- Do I need an account to make a purchase on LiveCat?
Answer – Yes, you need to create an account to purchase products. This helps us process your orders efficiently and track your purchase history.
Question- How can I become a seller on LiveCat?
Answer – To become a seller, you need to sign up as a vendor on our platform, set up your profile, and list your products. Once approved, you can start hosting live selling sessions.
Question- What types of products can I buy on LiveCat?
Answer- You can find a wide variety of products, including gemstone beads, silver jewelry, beaded jewelry, gemstone arts, lifestyle items, loose gemstones, home decor, and accessories.
Question – Is there a minimum order value?
Answer – The minimum order value varies depending on the seller’s individual policies. This will be clearly stated on each product page.
Question – How can I pay for my orders?
Answer – LiveCat supports multiple payment methods, including credit/debit cards, net banking, UPI, and other secure payment gateways.
Question – Can I cancel my order?
Answer – Yes, you can cancel your order before it is shipped. Once the product is shipped, cancellations are not possible, but you can return the product if it meets the return policy conditions.
Question – How can I track my order?
Answer – After your order is shipped, you will receive a tracking number that you can use to track your package through the logistics partner’s website.
Question – How do I return a product?
Answer – To return a product, contact the seller within 7 days of receiving the item. The product must be unused and in its original packaging. The seller will guide you through the return process.
Question – What is the refund process?
Answer – Once the return is approved, the refund will be processed to the original payment method within 7-10 business days. Shipping charges are non-refundable unless specified by the seller.
Question – Can I get free shipping on my orders?
Answer – Some sellers offer free shipping on specific products or for orders above a certain amount. This will be highlighted on the product page or during checkout.
Question – What happens if my order is delayed?
Answer – If your order is delayed due to unforeseen circumstances, you will be notified via email or SMS. We will work with the logistics partner to resolve the delay as quickly as possible.
Question – What do I do if I receive a damaged or defective product?
Answer – If you receive a damaged or defective product, please contact the seller immediately with photographic proof of the damage. The seller will investigate the issue and provide a resolution, such as a replacement or refund.
Question – Can I buy products internationally?
Answer – Currently, LiveCat only offers delivery within India. We do not provide international shipping at this time.