At LiveCat, we strive to provide a seamless live selling and shopping experience. To ensure transparency and trust, we have outlined our Return, Refund, and Cancellation Policy below. Please read carefully before making any purchase or listing any product.

1. Return Policy

We aim to ensure customer satisfaction. However, in certain circumstances, returns may be accepted under the following conditions:

  • Eligibility for Returns:
    • The product must be unused, undamaged, and in its original packaging.
    • Returns must be requested within 7 days of delivery.
    • Certain products, such as customized items or perishable goods, may not be eligible for return.
  • Return Process:
    • To initiate a return, contact the seller directly through the platform.
    • Provide order details, proof of purchase, and reason for return.
    • The seller will review the request and provide further instructions.

2. Refund Policy

Refunds will be issued as per the seller’s policy. LiveCat acts as a facilitator and is not directly responsible for refunds.

  • Eligibility for Refunds:
    • Refunds are processed for products that meet the return criteria.
    • Refunds may not include shipping or handling charges unless otherwise stated.
  • Refund Process:
    • Once the return is approved, the seller will process the refund.
    • Refunds will be credited to the original payment method within 7-10 business days.

3. Cancellation Policy

We understand that you may need to cancel an order. Our cancellation policy is as follows:

  • Cancellation Before Shipment:
    • Buyers can cancel orders before the product is shipped by contacting the seller through the platform.
    • Sellers will confirm the cancellation and process the refund (if applicable).
  • Cancellation After Shipment:
    • Once an order is shipped, it cannot be canceled. Buyers must initiate a return after receiving the product if eligible.
  • For Sellers:
    • Sellers can cancel live sessions or orders due to unforeseen circumstances but must notify buyers promptly.

4. Important Notes

  • LiveCat is a facilitator and does not directly handle returns, refunds, or cancellations. Buyers and sellers are responsible for resolving disputes.
  • All communication regarding returns and refunds must occur through the platform to ensure transparency and proper documentation.
  • Sellers are encouraged to outline their return, refund, and cancellation policies clearly in product listings.

5. Contact Us

For any questions or assistance regarding returns, refunds, or cancellations, please reach out to:
Email: info@livecat.app
Phone: +91-7357180999

We are here to help make your experience with LiveCat as smooth and enjoyable as possible. Thank you for choosing LiveCat!