At LiveCat, we are committed to ensuring a smooth and reliable delivery experience for all our customers. This Shipping and Delivery Policy outlines the terms and processes for order shipments. Please review this policy carefully.

1. Shipping Coverage

  • We offer delivery across India, covering all major cities and regions.
  • Certain remote areas may have limited delivery options.

2. Shipping Charges

  • Standard Shipping: Charges vary based on the seller’s shipping policy, product weight, and delivery location.
  • Free Shipping: Some sellers may offer free shipping on specific products or order amounts.
  • Shipping charges, if applicable, will be displayed at checkout.

3. Delivery Time

  • Delivery times depend on the seller, product availability, and destination. Estimated delivery dates are provided during checkout.
  • Standard Delivery: Typically takes 5-7 business days.
  • Expedited Delivery: May be available for select products and locations at an additional cost.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • Use the tracking number to monitor the status of your shipment on the provided logistics partner’s website.

5. Delivery Process

  • Orders will be delivered to the address provided at checkout. Please ensure accurate and complete address details to avoid delays.
  • If you are unavailable during delivery, the logistics partner will attempt re-delivery or provide instructions for pickup.

6. Delayed or Failed Deliveries

  • Reasons for Delays: Natural calamities, strikes, or unforeseen circumstances may result in delayed deliveries. LiveCat will work to resolve such delays promptly.
  • Failed Deliveries: If delivery fails due to incorrect address or unavailability, additional charges may apply for re-delivery.

7. Seller Responsibilities

  • Sellers are responsible for ensuring that products are securely packaged and shipped promptly.
  • LiveCat monitors shipping performance but is not directly responsible for delays or issues caused by third-party logistics partners.

8. Lost or Damaged Shipments

  • If your shipment is lost or arrives damaged:
    • Notify the seller immediately via the platform with evidence such as photos or videos.
    • The seller will initiate an investigation and provide a resolution, including replacement or refund if applicable.

9. International Shipping

Currently, LiveCat does not offer international shipping.

10. Contact Us

For any questions or concerns about your shipment or delivery, please contact:
Email: info@livecat.app
Phone: +91-7357180999

We strive to provide the best delivery experience for our customers and are here to assist you with any issues. Thank you for shopping with LiveCat!